$200M
P&L managed
Annual financial responsibility across global operations
Results at a glance
Leadership measured in outcomes.
Selected enterprise, product and Customer Success results. Explore the evidence and the stories behind them below.
400+
Employees led
Teams across nine global operating locations
22%
EBITDA improvement
First-year operational performance improvement
9
Global locations
Multi-site operations leadership at RRD
$20M+
Infrastructure savings
RRD infrastructure and support savings directly owned
15+ years
Product leadership
Enterprise technology, product strategy and execution
Evidence across the career
Customer success is more than a title.
Retention, adoption, expansion and time-to-value have been part of Kathy's leadership long before Customer Success appeared in her job title.
All metrics are user-confirmed unless noted. Adoption and active licensed-user usage are different measures. Revenue awards and contract values are not necessarily ARR.
Explore my product thinking
From the problem to the outcome.
Product leadership case studies distinguish concepts, validated prototypes and delivered business outcomes. No confidential product screenshots are required.
What I'm looking for next
“I'm passionate about building products customers value, developing high-performing teams, and driving profitable growth. I'm especially drawn to companies where that success also creates a positive impact.”
Ideal environments: software and marketing content technology, thoughtful AI adoption, 50+ employees preferred. Mission-driven work and startup equity are welcome, not mandatory.Hiring manager tools
Compare my experience to your role.
Paste a job description. The AI interprets responsibilities and outcomes, not just titles, and identifies what needs clarification during an interview.
Evidence-based comparison
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Career path
Operations roots. Product vision. Customer outcomes.
Aproove · Head of Product & Customer Success
Enterprise relationships, customer renewal and expansion, product discovery, workflow modernization and human-in-the-loop AI direction.
Outform · Client Solutions Leadership
Enterprise retail solution strategy, discovery and complex commercial pursuits alongside Sales.
SGK · Senior Director, Product Management & Innovation
Global product strategy, content technology, customer relationship restoration, adoption and growth.
RRD · Executive Director, Product Management
Scaled operations-driven automation into enterprise product leadership and integrated SaaS technology.
RRD · Operations Leadership
Progressive global operational responsibility, eventually nine locations, 400+ people and $200M P&L.